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Campus West Privacy and Cookie Policy


This policy applies to Campus West which is owned and funded by Welwyn Hatfield Borough Council. Our operations include 3 cinema screens, a theatre, roller rink, soft play centre, coffee shop and bar and two community centres. This policy describes how we capture and use the personal information and data that we collect about visitors to our website. We want you to know exactly what kind of information we collect about you and how we use it because we are committed to protect and respect your privacy. 

For additional information see the council's Privacy Notice

Why we collect information? 

We collect information for the following purposes:

  • Inform you about upcoming shows, special offers and competitions.

  • Notify you of any changes to our services, website, events or cancellations.

  • Gather statistics about how our customers and card holders including our Zebra Discount Card members use our services. The data we collect and analyse assist us in spoting trends, in understanding better our customers and their needs as well as in improving our services and arriving at likely changes that would be most beneficial for our customers and business.

  • Respond to any social media posts or public comments our customers might make regarding events, activities and decisions at Campus West.

  • Assist you in recognising your username and password, as well as resetting them in cases where you forget what they are.

  • Invite you to participate in surveys about Campus West services. Such participation is always optional.

  • To fulfill your booking or order

  • For fraud prevention

We may collect information when:

  • You fill in forms and surveys. For example, when you sign up to offers, competition, request for VIP tickets, party food orders, membership application or give us feedback on an event you attended. Such information when you apply online for our services may include your IP address, location; and date and time stamp.

  • You send us emails.

  • Interacting with us on social media platforms such as Facebook or Twitter etc.

  • Talking to our Front of House Staff about your observations or complaints or making or enquiring about an order over the telephone or in the Box Office.

  • Registering accounts on our websites, including setting up passwords, address and contact details and preferences or interests.

  • You order tickets or an item on our websites and through your account in our Box Office or bars. These include your name, time, date and location of purchase; the products you ordered from us; any relevant delivery address; any vouchers, coupons or other payment type you may use. However please note we do not keep your payment cards details on our system.

  • We use online networks like Google and Facebook analytics and advertisements placements. The information we get does not allow us to identify you individually but summaries the actions of a lot of people. It relates to what you view, click on and access through websites in their network, including the subject matter of the site you started at and which sites you go to after that. It may also include their analysis of your online behaviour across the wider internet and a profile of you. If you’re not happy about this, you should look for ‘settings’ and Do Not Track options in online advertisements and in the privacy and cookies functions on your devices. You should also consider changing your settings to block third-party cookies in particular. Campus West does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

Who do we share your information with?

We do not share your information with third parties except in circumstances where we are under a duty to disclose or share your personal data in order to comply with any legal obligation or respond to a request from the government or a regulatory body, e.g. when required to perform a search on our system in cases of a missing person or murder investigation or to our software or payment card processing provider when investigating any disputed order or payment claims and discrepancies from you.

Updating Your information

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. We strive to ensure the information we have about you is up to date. However, there are cases when you move house, in such circumstances we advise you to update your information online on the account page. Alternatively, you can contact us via email, on the phone or at the Box Office if you want us to update your data for you.

Your right to opt out or to be erased

Whenever you receive any communications from us by email you will be told how to opt out. If you choose to opt out, Campus West will cease sending you emails as specified.

Also, if you want data we hold about you removed from our system please email and we will erase your data.

Changes to this policy

We will keep our privacy and cookies policy under regular review and post the updated policy on this page. This privacy notice was last updated on 22 May 2018


Web Browser Cookies Relating to Campus West

Cookies are very small text files that are stored on your computer when you visit some websites. Cookies used on our websites do NOT store any personal or sensitive data that would compromise your security (such as credit card details or passwords).

We use cookies to help us understand and improve how visitors use our website. They are also used to remember your preferences. You can remove any cookies already stored on your computer. Most browsers have options that allow you to control how websites may store cookies on your machine.  Learn how to manage or manually remove cookies set on your device. However removing cookies may prevent you from using parts of our website.

Some cookies on our sites are essential and strictly necessary to help you complete your online booking process. Others are optional. These are third parties cookies used to monitor web performance and determine the source of our online traffic and to remember settings to improve your visit. Some of them are linked to services such as 'Like' and 'Share' buttons. These cookies are not essential for the site to run. Information collected is anonymous and do not contain sensitive information.

The following cookies are used on this website:
ga, _gat, _gid,__atuvc,__atuvs, gid, ASP.NET_SessionId,af,cs,gid, inMobile, TimeCountDown, rm and crmAuth

These essential cookies are used to process your booking and ensure your shopping experience is enhanced. Most of these cookies are deleted when you checkout or close the browser. The longest lasting cookie expires 2 years after your last visit. They are cookies expressly for used when purchasing tickets and strictly necessary to render our service.

_utma, _utmb, _utmc, _utmz, 1P_JAR, APISID, HSID, NID, SAPISIS, SID, SIDCC, SSID, NID, PREF

These are optional or functional cookies used for web sessions, Google analytics and Google maps.

They are used to collect information about how visitors use our site. The information compiled are used improve our services and site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages visited. Through the Google map embeded on our website, the performance of the cookies help visitors to easily locate our venue.  More about Google privacy and use of cookies use can be found on Google Privacy Policy


Sometimes we embed film trailers from YouTube using YouTube’s privacy-enhanced mode on some our film pages. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. While some of the cookies expire at the end of the web session, others expire after eight months. Read more how Google use cookies in Google Privacy & Terms

Datr, locale, dpr, fr

These cookies help with Facebook Social Plugin – embedding Facebook content. More about Facebook policy are detailed in Facebook Data Policy

_ga, _gid, ctO, external_referer, guest_id, personalization_id, syndication_guest_id and tfw_exp

These are functionality cookies which allow our users to interact with the embeded twitter plugin on our website. Read more about Twittter policy in Twitter Privacy Policy

_ga, loc, mus, notice_preferences, uid, uvc,xtc

These cookies are optional. They used to collect information from visitors to your website. This information does not directly identify an individual but rather designed to identify the devices used by visitors. More can be found at AddThis Privacy and Data Practices.