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Carers For Registered Disabled Guests 

At Campus West we also offer carers of Registered Disabled customers free entry to some events. We are not obliged to do this and as such require proof that a carer is required. Also there are occasions when a carer is no longer required and for these reasons we need to see proof and re-register the carer each year.

We reserve the right not to issue or withdraw the carer card membership if an application is deemed to be fraudulent in any way.

We define a carer as someone who is reponsible for:

  • Assisting a registered disabled user in moving around the cinema including finding and taking a seat

  • Helping them to evacuate the cinema in the event of an emergency

  • Accompanying and/or assisting them in using the cinema's toilets

  • Assisting them in purchasing refreshments

For events where applicable, we will provide a free carer ticket on the assumption that the person who accompanies the purchaser is able to provide them with appropriate assistance.

Information and Terms and Conditions for Registered Disabled customers:

Customers who are Registered Disabled can receive a free Carer's ticket for The Cinema, RollerCity, Soft Play City and some selected Live On Stage events. We will issue a Campus West Registered Disabled card to customers who provide appropriate documentation proving their eligibility and the name of their carer.

The card is valid for one year and is renewable.

We reserve the right to terminate this carer card scheme at any time without notice.

Acceptable Documentation

For the purposes of this transaction, eligibility for Registered Disabled status applies to customers with: 

  • Disability Living Allowance (DLA)

  • Attendance Allowance (AA)

  • Blind Persons Registration

  • Personal Independence Payment (PIP)

  • Armed Forces Independence Payment (AFIP)

  • CEA and HAND cards 

  • Blue Badge

Benefits

Each Registered Disabled customer is allowed only ONE free ticket for the person accompanying them to the event. The Registered Disabled person must purchase a full price ticket for themselves to obtain the free carer ticket.

However a corresponding number of free care tickets (per child) will be issued to patrons who present more than one HAND card for each child.

Tickets for the carer must be processed in the same transaction as the ticket for the accompanied person and be for the same event.

Where it is suspected that tickets are being obtained inappropriately, fraudulently or in breach of these terms and conditions, the management of Campus West reserves the right to refuse the free ticket pending further investigation. The management of Campus West also reserves the right to review or update the eligibility criteria for this offer at any time.

If eligible this is what you need to do:

  • Please apply by email to the following address - hello.campuswest@welhat.gov.uk attaching a copy of the appropriate documentation as listed in the Acceptable Documentation section above, proving that you are a registered carer. Please note the estimated time for processing emailed applications may take up to 3 weeks.

    Alternatively, when next you are at Campus West ask for the Dutry Manager or Front Of House Supervisor with a copy of the listed document that proves your eligibility and your registered disabled carer membership will be process. Please note this may take about 20 minutes.

  • Also we will need your full name and address along with your email address and telephone number. 

  • You will also need to tell us the name of the person you are caring for


What happens next?

Once we have confirmed your eligibility, a new Registered Carer Card will be issued with an expiry date printed on the reverse.  You will need to re-apply by the expiry date and if valid, a renewal card will then be issued.

How do I book a carer ticket?

If you are interested in information about wheelchair companions, please go to Wheelchair Guests page.