Contact Us

CW Entertainment opens daily at 10am 

Our Box Office and telephone lines are now open 10am - 7.30pm every day

When our Box Office is busy, please go to either upstairs or downstairs Humphrey's or any other till point to buy tickets for that day.

Telephone number: 0300 3039 620


Buying Tickets

Advance ticket sales

We suggest you buy online - it is by far the quickest and best way. It's also cheaper than calling, as we charge a £1.50 telephone booking fee. 

You can buy almost everything online including Soft Play City and RollerCity Parties along with our fitness and art classes. 

We sell tickets for Welwyn Garden City Cinema, RollerCity, Soft Play City and the Hawthorne Theatre.

Tickets for an event on the day

Rather than queuing at the Box Office, if you are "walking in" it's far quicker to go to any of our tills at upstairs or downstairs Humphrey's and buy your tickets with your drinks. Your Zebra Discount Card can be used at any till point.

Tickets purchased online (this means there is no need to go to the box office)

If you have a smart phone, just show the eticket confirmation email or receipt (with the seat numbers) that came with your booking, rather than you having to print the tickets out. 

When you arrive please go straight to the event and your electronicticket will be checked there. 

eTicket collection

If you prefer you can print your tickets at our ticket collection point just opposite the Box Office - we hope you won't need to though, we all love trees here in Welwyn Garden City. 

There can be a long wait on our telephone lines if you are calling (especially at weekends).  All the information you need is online and the Box Office team use the same website to answer any questions you may have.    


Room and venue hire 

To hire Hawthorne Theatre at CW Entertainment or Vineyard Barn and Hazel Grove communuty centres.

Tel: 01707 357116   Email:

Visitors Services Team


Visitors Services Manager: Geoff Wagstaff

For all matters front of house and food and beverage related.


Production and Technical Team


Production and Technical Manager: Julian Brooks

Leads on all aspects of building management, theatre and cinematic performances.



Production and Technical Deputy Manager: Paul Rigby

For all matters relating to the cinematic performance.  

Marketing Team

Marketing Manager:​ Laura Heavyside

For all matters concerning Marketing



Artworker:​ Kay Faulkner

For all design and artwork matters.                                                         



IT and Web Systems

IT and Web Systems Manager: Ahmed Momoh
Development and maintenance of IT and Web Systems.

IT and Web Systems Technician: Alex Wilkins
Assist in the development and maintenance of IT and Web Systems.

Administration Team

Finance and Administration: Rita Pratt

PA to General Manager and HR: Debra Cook

Room Bookings and Administration: Nina Ditcher

General Manager: Mark Woolman
Overall manager of the building, venue programming and producer